Return Policy

Please note no returns will be accepted or refunded without a RMA/RGA (Return Goods Authorization) number.  You may return items within 30 days of delivery.  However, all discrepancies must be reported within 10 days of receiving to be considered a valid returnable order/items.  We’ll also pay the return shipping costs if the return is a result of our error (You received an incorrect or defective item, etc.).  Items that are not returnable would include the following items: customized items, any sterile product that has been opened, items purchased for resale, items determined not to be in resalable condition.

If you decide you do not want a product that you have purchased from SIM LIMB LLC, call for an RMA/RGA.

 

When calling for a return authorization number it is helpful if you have the following information ready:

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1.  Write the RGA number on the outside of the box.

2. Verify instructed return address to send package to is correct.

3. Enclose a copy of our original invoice/receipt in the box.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process or refund request.

Any products returned may be subject to a restocking fee.  Return authorization numbers are valid 30 days after the date they are issued.

If you have any questions, please call us at 833-546-2746